Refund Policy

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• Cancellations for delivery orders must be made at least 3 hours before the scheduled delivery time. If you are unavailable to receive your order at the scheduled delivery time, we may not be able to reschedule the delivery. You will need to either arrange to collect the order from our pickup location or pay an additional delivery fee for another delivery attempt.

• Any additional delivery fee will depend on the delivery location and availability.

• Payments are non-refundable once an order has been placed, as all products are made to order.

• We do not accept flavour changes after the order has been confirmed and paid for.

• Refunds or replacements are only provided if products delivered by our driver arrive damaged or incorrect, and issues must be reported on the day of delivery with photo evidence. 

• We do not provide refunds for pick-up orders. Please ensure you check the cake and your order carefully before leaving the pick-up location.